Innovation that drives success
Digicall Assist continually invests in technology that allows us to meet customers’ growing expectations about service and experience, and that enables us to deliver significant contributions to our clients’ brands and bottom line.
We invest in these technologies so our clients don’t have to.
Read more in ‘The technology at the heart of roadside assistance’.
Digital customer experience
Tangible benefits
From motorists’ perspective, our integrated technology adds up to a far better customer experience. It starts from the moment they call in to our sophisticated contact centre. Auto geolocation, live-tracking and mobile apps that are integrated with our contact centre systems streamline the process and provide exceptional accuracy for faster assistance.
- “Really prompt service. Easy to get through and location finder excellent. Keep up the brilliant work.”
– Jackie M., customer
For our clients, the technology behind the scenes delivers tangible benefits such as an improved net promoter score, a higher renewal rate on insurance policies, and more insightful business decision-making.
Automatic geo-location
In some cases, motorists don’t know where they are. We’re able to get the geolocation from their smartphone and know exactly where we need to send help. Our custom-built InQ-IQ roadside intelligence app is one of the ways we do this.
Live-tracking
Once a motorist has called in, our dispatch system notifies the closest available technician. They accept the job and provide an estimated time of arrival within minutes. The motorist waiting at the roadside then receives a tracking link via SMS so they can see who is coming to help, and get real-time updates on the location and ETA of the technician. This provides peace of mind in an often-stressful situation.
- “Very impressed with overall experience. The person on the phone needed minimal information to get the roadside assistance dispatched. I really liked the SMS notifications providing outlooks and link to GPS showing me how far away roadside assistance was. Driver arrived very quickly and was very helpful. I was 120% satisfied with the service. Thanks again.” – Rebecca R., customer
Innovative roadside assistance
Digicall Assist has developed a unique self-help multi-lingual roadside assistance app. With 1 in 5 Australians speaking a language other than English, the app bypasses language barriers so motorists can easily communicate the issue they are having and get help.
