Our Mission
We’re all driven by a sense of purpose – to make a difference.
“We’ve invested in the technology and we’ve got the right people. But at the end of the day, the important thing is that we’re here to help. That’s what drives us as a business and it drives my team every day.” – Michael Curtin, CEO
Our Culture
“Our culture at Digicall Assist is one of the most amazing things that we have. Our team is like a family. We all look out for each other. We also have a lot of fun.” – Rebecca Goss, Contact Centre Manager
Our Values
Our mission is to deliver the very highest level of service and care to our clients and their customers. We listen to our clients to tailor flexible, innovative solutions based on their needs. We create new services and develop new markets in response to the growing requirements of our clients and their individual customer needs.
Our values are aligned to the Digicall Group:
Learning & Development
“One of the things that we do really well here is learning and development. Our teams get regular L&D sessions focusing on different aspects of the job, such as technical training on vehicles and customer service.”
– Rebecca Goss, Contact Centre Manager
Meet Some Of Our Team
Luke is the Provider Network Manager. He makes sure we have the best providers to assist our clients – wherever they may be across Australia and New Zealand.
Michael is Digicall Assist’s CEO. He shares how our clients benefit from our skilled team, sophisticated operations and innovative technology.
Rebecca is Digicall Assist Contact Centre Manager. Rebecca is passionate about the culture that drives our business.
Mark Cividin is a Customer Service Technician. Mark shares his journey from a mechanic to a shift supervisor at Digicall Assist.