Free Australia-wide roadside assistance for frontline workers
In recognition of the impact of COVID-19, Digicall Assist is again providing free Australia-wide roadside assistance to frontline healthcare and emergency workers for the remainder of 2021, in a joint offer with Suncorp Group. This follows the same initiative that launched in April 2020 that helped hundreds of nurses, doctors, first responders and hospital staff whose cars have broken down. Here’s a small selection of feedback from those we’ve helped get going again.
“Thank you so much – I’m a nurse and can’t afford roadside assistance at the moment as I’m the only one in the house still working. You guys saved me!”
Kim
Newcastle NSW
“Amazing service and very grateful. I’m a nurse and I was out visiting patients at home and my car broke down. Don’t know what I would have done without your service. Thank you so much!!!”
Robyn
Beverly Hills NSW
“Thank you for the offer to nurses. As an RN of 40 years your free roadside assistance is greatly appreciated!”
Kerry
Canberra ACT
“Thank you so much for this service. I am working 12 hrs a day in ICU and this was peace of mind. Thanks again. This is a wonderful way to give back.”
Megan
Wollongon NSW
“Thank you for the quick service. I had my car back running and ready to head to work by 8:30pm for my night shift.”
Vickie
Campbeltown NSW
We invite every person we assist to rate their experience.
This provides our team with transparency, showing us how we are delivering from the contact centre through to the roadside. Customer service excellence is consistently what we strive to achieve and feedback from our customers is essential to that process. Below is just some of the recent feedback from the people we help:
“Amazing service from start to finish. Love the app so you can see where they are while waiting for them to arrive. Very friendly and efficient mechanic.”
Susan
Google Review
“Had to call roadside assist. The service was amazing. Text messages to tell me how long they would be. From the call being answered in till the repair was completed nothing short of 5 stars.”
Gary
Google Review
“Prompt, professional, knowledgeable, pleasant and friendly. It was a relief to have someone attend who knew what they were doing. The tracking service was great, being able to see they were on their way and where they were at was really good. Also communicating with me via text or phone call.”
Kerrie
Google Review
“Brilliant professional service from the moment I telephoned to say I had broken down; call was handled courteously and proficiently. The call was logged and information exchanged and was reassured that a mechanic would be there within 45 minutes to an hour maximum. The outstanding service provided a text message that enabled you to also track the arrival of the mechanic, who also phoned to reassure that they had arrived and parked behind the car. The mechanic was pleasant and reassuring, he efficiently assessed the situation and told me what the problem was and then managed to start the car so that we could safely drive off. Thank you.”
Manda
Google Review
“Absolutely fantastic service. Fast, friendly and very professional. I would highly recommend using Digicall Assist.”
Suzie
Google Review
“The guy at the call center was awesome, made the call easy, friendly and fast. The mechanic was also awesome, fast efficient and told me what was on offer as far as my battery went.”
Shane
Google Review
“Service time was quick, professional & friendly. Loved the map tracker so could follow how far away serviceman was from destination. Thx for your help.”
Clint
Google Review
“The feature that was used to exactly pinpoint my location, and had options for me to directly take a photo of where I was, made the process clear and smoother for myself and my technician who came out.”
Ashley
“Best service I have ever had. First time I needed roadside assistance but from speaking to the person on the phone to someone arriving to my place (within what felt like 5 minutes) to replace my battery, which was great because it was a Friday afternoon.”
Melanie
Robina
“Best roadside experience I’ve ever had. Prompt to arrive, great customer service and quick to get me back on the road. Loved the tracker to know how far away they were.”
Maddy
“Excellent customer service and clear communication about waiting times and arrival. Very happy. ”
Skye
narrabeen
“Gavin who came to change the tyre was one of the nicest people I have met. A real asset. Keep up the good work”.
Jacqui
two rocks
“Great service, arrived quickly – I had 3 kids in a busy shopping centre car car so I was very pleased.”
Melissa
Ringwood
“Great service by all your team members and roadside technician.”
Peter
Cranbourne
“The service we received was amazing. I am a manager of a client facing team and I used our experience with your company as a case study of when everyone is so helpful, a bad situation is not too bad.”
John
“I appreciated the text and phone call giving me an ETA.”
Lorelle
Labrador
“I love this service.”
Lisa
Bayswater
“I was extremely happy with all services involved.”
Ann
mount victoria
“The guy who resolved my issue was highly personable, efficient and friendly.”
Aaron
abbotsford
“Very efficient and turned up promptly to resolve the problem.”
Simon
Geelong
“Very friendly and thorough mechanic.”
Steve
roselands
“The person on the other end of the phone was so helpful and made me feel so calm.”
Liz
“Was so impressed with the man who came out. He answered my questions and was polite and friendly. Excellent service.”
Nicole
Brookwater