/ / The Digicall Assist Difference

The Digicall Assist Difference

Why do leading organisations choose Digicall Assist to provide roadside and automotive assistance services?


It’s the Digicall Assist Difference that ensures a seamless brand experience for your customers when they need assistance.

With our foundations built in roadside and after-sales assistance for the automotive industry, our ability to provide premium customer service at critical moments extends to other consumer products and services.

  • Independence:

    Digicall Assist is a specialist in providing independent automotive assistance in Australia and NZ. We are not affiliated to any particular vehicle manufacturer, insurer or repairer, which means we offer reliable, flexible services free from potential conflicts of interest. With no obligations to affiliates, you can trust that you are always getting the best support from Digicall Assist.
  • Expertise:

    We pride ourselves on being a highly effective and efficient operations team. All of our people who interact with your customers are industry experienced service staff, starting with our world-class call centre operators.
    This significantly improves the customer experience, facilitates greater interaction with clients and reduces incident rates.
  • Flexibility:

    We are trained to focus on providing assistance to the customer by thinking laterally and using initiative. There is no one-size-fits-all approach. This is particularly important when managing the expectations of premium customers, where every interaction is vital. We provide quality solutions that take into consideration customer needs and ensure a positive result.
  • Service capability:

    We are able to provide assistance across Australia and New Zealand. Our services can be tailored to meet specific requirements of key customers. We have specialised services across Roadside and Automotive but also extend to other service and product industries needing Premium Customer Service, such as insurance claims management.
  • Technology:

    Our services are underpinned with innovative technology to ensure cost effective, seamless operations, for maximum customer experience. Our reports on customer service allow our clients to review and identify potential efficiencies across your operations.

  • How Digicall Assist supports clients with premium roadside assistance
Digicall Assist team members explain how we represent our clients’ brands in premium B2B2C roadside assistance

  • Why Partner With Digicall Assist?
Digicall Assist CEO Michael Curtin shares the 5 key benefits for Insurance Groups, OEMs and Fleets