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About Us
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Delivering the customer experience your brand is known for

Digicall Assist has been delivering tailored customer assistance to leading organisations since 2003.

Our services include national roadside assistance, customer support, accident coordination, claims management and insurance services. We’re the first point of contact between you and your customers, representing your organisation professionally to quickly find solutions and provide a seamless service experience for your customers.

We’re part of the Digicall Group of Companies, operating in Australia, New Zealand, South Africa and the United Kingdom that answers over 1 million calls each and every month across a diverse range of services.

When independence matters. Digicall Assist is an independent, premium customer service provider and is not affiliated with any insurer, manufacturer or consumer brand.  That means every one of our clients receives the very best service for their individual needs.

The Three Things Our Clients Value The Most

Digicall Assist CEO Michael Curtin shares the 3 things our clients most value.

Our Values

Our mission is to deliver the very highest level of service and care to our clients and their customers. We listen to our clients to tailor flexible, innovative solutions based on their needs. We create new services and develop new markets in response to the growing requirements of our clients and their individual customer needs.

Our values are aligned to the Digicall Group:

  • Integrity: We pride ourselves on being honest, ethical and fair in everything we do. We live up to our promises and uphold strong standards of service.
  • Respect: the Digicall Assist team is built on pillars of respect. We show respect to our clients, their customers, our people, our extended teams and our brand.
  • Excellence: Our professionals are dedicated to our quest for professionalism and excellence. This means that we are constantly working to create world-class systems, deliver exceptional services and develop the best strategies, to make your organisation and ours the best they can be.
  • Ownership: We take ownership of everything we do.

Sustainability

As a responsible and ethical organisation, we offset the carbon footprint of Digicall Assist’s roadside assistance vehicles.

We’re proud to support carbon offset provider Greenfleet. Greenfleet is Australia’s leading provider of carbon offsets and encourages organisations and individuals to act to avoid and reduce greenhouse gas emissions and minimise their overall carbon footprint.

Digicall Assist takes practical action to offset the carbon footprint of its roadside assistance vehicles, while still providing professional services to its clients.

Greenfleet uses offset donations to plant biodiverse, native forests that restore native ecosystems across Australia and New Zealand.

Awards

Australian Service Excellence Awards – 2021 WINNER

Digicall Assist was announced the winner of the Customer Service Project of the Year – Service Transformation Award at the Customer Service Institute of Australia’s Australian Service Excellence Awards. The win recognised Digicall Assist’s roadside assistance intelligence app InQ-IQ, which is transforming the customer experience at the roadside.

CX Awards – 2021 FINALIST

Digicall Assist was named a Finalist for the Best CX Partner (Technology or Advisory) Award in the CX Awards, recognising how we are building our clients’ brands and enhancing their customers’ experience at the roadside.

Genesys Customer Innovation Awards – 2021 FINALIST

Digicall Assist was named a Finalist for the CX Creator Award in the Genesys Customer Innovation Awards for our digital transformation program spanning our state-of-the-art contact centre and roadside assistance intelligence solution.