Excellence On Call
Our team members have extensive experience in providing reliable and responsive customer assistance services. We specialise in national roadside assistance, customer liaison, insurance services and more.
With over 15 years of industry experience, Digicall Assist is Australia and New Zealand’s trusted customer assistance provider. Based in Sydney, we provide premium services to ensure a smooth customer experience every time.
Michael Curtin, MBA, AIM
CEO
Michael has been with the business since 2004 and has played a major role in the ongoing success of our automotive team. Previously holding the role of Businesses Development Director with International SOS, as CEO he now has overall responsibility for Digicall Assist throughout the Australasia region.
Michael has extensive experience in the automotive industry, working in both wholesale and retail. Before joining International SOS, Michael worked for leading brands including Robert Bosch and Siemens VDO. He also held the role of Southern Region Manager for Melbourne’s Holden Special Vehicles.
With a strong customer focus, Michael ensures that Digicall Assist services always deliver an optimal client experience.
Duncan Hardie – BA, MBA
COO
Duncan joined Digicall Assist in 2021, after spending over 11 years working for International SOS, focussing on B2B loyalty and benefit solutions. He spent the last five years as the Regional General Manager for the Middle East / Africa, India and Turkey, with responsibility for business growth and ensuring operational delivery across the various regions.
No stranger to the roadside assistance business, Duncan worked with our team for a number of years prior to its acquisition by Digicall Group in 2014. In his new role as COO, Duncan focuses on developing both client relationships and the Provider network.
Duncan has extensive experience across the corporate and private sectors, including banking, finance, assistance and loyalty. He worked for leading brands including International SOS, Aspire Lifestyles, Mastercard and Commonwealth Bank, where he was able to leverage his customer relationship and marketing expertise to build longstanding strategic business alliances and partnerships.
Rebecca Goss
Contact Centre Operations Manager
Rebecca’s passion for efficient, accurate and clearly answered calls with a mobility solution provided to customers is unmatched.
With Team Leaders, Subject Matter Experts and Managers reporting to Bec, our clients and their customers are in safe hands.
Luke Laurence
Provider Network Manager
Luke adds strength to our existing network team with his extensive experience in the roadside assistance industry, including his most recent role as National Manager for Automotive Networks at AWP. Luke brings with him vast experience in operations, logistics, sales, strategic sourcing, dispute resolution, claims and people management. Luke is highly capable in managing teams to achieve more efficient, innovative processes to achieve the ultimate in customer satisfaction and exceptional results.
In this role, Luke’s key focus is to manage our national provider network closely to ensure we have the right providers attending all breakdown events – wherever they occur across Australia and New Zealand. He also works to ensure we are a good partner to your business.
Better CX For Your Customers
Digicall Assist CEO Michael Curtin shares how we deliver an even better brand experience for our clients