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Blog

National Service Provider Visits

April 8, 2025 / by James Greathead / Blog

The Digicall Assist Service Provider Team of Luke, Janice and Mark have started their visits to Service Providers across the country. So far they have visited NSW, ACT, QLD, VIC, SA, NT and WA! This is proving the perfect way to see regional parts of Australia and most importantly, connect with real world challenges and […]

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Cyclone Alfred was no match for Digicall Assist Roadside Service

March 17, 2025 / by James Greathead / Blog

A big congratulations to the Digicall Assist staff and Service Provider Teams! Dealing with Cyclone Alfred during the last week in South East Queensland and Northern New South Wales was a strong challenge. We’re proud to have kept customers moving during a stressful time for residents of these areas. Staff and Service Providers alike have gone […]

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Conrad Erasmus appointed CEO of Digicall Group

April 26, 2024 / by James Greathead / Blog

Conrad Erasmus will take over the reins as the new Chief Executive Officer of Digicall Group, effective from May 1, 2024. “Conrad, who has been an integral part of the Digicall team since October 2015 serving as the Group Chief Financial Officer, is stepping up to lead the company into its next phase of growth […]

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The customer overview of Roadside Assistance programs

April 3, 2024 / by James Greathead / Blog

Australia has a lot of vehicles on the road! We’re a nation used to our own personal and private transport solutions. Vehicles owned when compared with citizens in the country is relatively high compared to other locations around the World. In Australia it is estimated that there are more than 21 million registered vehicles.  An […]

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End of year celebrations and awards 2023

December 21, 2023 / by James Greathead / Blog

Congratulations to our outstanding achievers at Digicall Assist this year, reflecting the Sydney Christmas lunch awards and the QLD Team event in Brisbane during November (including Reece Scott, Sam English, Doug Djenic).   Thanks to all for your efforts during 2023, with a special nod to these experts in premium call centre experiences. Shooting Stars […]

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Leadership Team visits South Africa for Digicall Group 20th Anniversary Celebrations

December 12, 2023 / by James Greathead / Blog

The Digicall Assist Team from Sydney were warmly welcomed by Digicall Group peers in South Africa over the recent weeks. The Group’s 20th Anniversary celebrations were mainly centred in Johannesberg, close to the Digicall Group’s head office. Digicall Assist has been proud to contribute strongly to the Group outcomes over recent years. This celebration of […]

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Digicall Assist Employee Engagement Survey results and process

October 17, 2023 / by James Greathead / Blog

Digicall Assist recently conducted an open and transparent internal audit of our employee engagement and satisfaction for 2023. Maximising team member happiness at work and interest in their roles as well as likelihood to recommend our brand to others as a place of work is vital in the premium call centre business. The Digicall Assist […]

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Modern vehicle advances timeline and diagnostics

August 22, 2023 / by James Greathead / Blog

The Australian passenger vehicle fleet continues to modernise as OEMs produce vehicles with technology, data and the driver in mind. Examples in the last few decades include reversing sensors/cameras and GPS navigation. The timeline below gives an outline of key milestones. Timeline of Key Automotive Features and Improvements –1886. First car is invented –1908. Ford […]

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