Cyclone Alfred was no match for Digicall Assist Roadside Service
A big congratulations to the Digicall Assist staff and Service Provider Teams! Dealing with Cyclone Alfred during the last week in South East Queensland and Northern New South Wales was a strong challenge. We’re proud to have kept customers moving during a stressful time for residents of these areas.
Staff and Service Providers alike have gone above and beyond to ensure 24/7/365 service was maintained for call centre support and roadside help. Other services were on hold and fully suspended during the worst of the storm.
Regular updates were posted via the Digicall Assist LinkedIn page. Follow this page for public service announcements regarding our roadside service in the future. (LINK)
There were some challenging battery replacements based on the changing times the weather event was expected to make landfall. Towing jobs had to consider whether the storage facility / workshop destination was flood prone or already out of use. Working during a fierce storm during the night is always cause for concern but was overcome by well trained and experienced operators.
Flooded roads led to minimal access and some jobs impacted or controlled by emergency services. Fuel supply, blackouts and road closures provided additional hurdles to overcome. For the most part, residents heeded guidelines by sheltering, minimizing time on the roads where possible during these dangerous conditions, which led to a decrease in calls and cases.
“You think of those customers and act as quickly as you can where it’s not safe to break down and be stopped at the roadside. Then there are those that are underinsured or their vehicles aren’t covered at all. Systems, technology, training and wonderful team of phone operators and Service Providers got us through this cyclone with service maintained”, mentions Luke Laurence, DCA Head of Provider Network.
At Digicall Assist, we’re proud to service the community and a large car park, even under the most testing of conditions.
