The best assistance for your customers when they need it most
Digicall Assist has a long and trusted history of providing exceptional assistance to customers on our clients’ behalf. We’re a premium outsourced assistance services provider for seamless customer experience across Australia and New Zealand.
Our professional experienced personnel and cutting-edge call centre is backed by innovative technology solutions. As a result, we resolve issues quickly to impress your customers. When it comes to Emergency Roadside Assistance and Customer Experience in Australia and New Zealand, Digicall Assist is a clear choice.
Based in Sydney, our comprehensive outsourced service package is cost-effective, reliable, and flexible to give you and your customers the very best customer experience.
Our Services
Automotive services
Digicall Assist is a specialist in providing independent Emergency Roadside Assistance in Australia and NZ. We work with leading automotive manufacturers, major insurance groups and fleet management groups.
Digicall Assist is not affiliated with any particular vehicle manufacturer, insurer, motoring club or automobile association.
When Australia and NZ’s leading insurance companies want the best solutions for their policyholders, they call the company with the proven track record – Digicall Assist.
Our Insurance Assistance Services cover Roadside Assistance, Home Assistance, Claims Management and Customer Relations.
That first contact between you and your customer can make or break you. That’s why more companies choose Digicall Assist as their First Line of Response. Let us become your customer service provider with our world-class call centre. Companies that provide exceptional customer service report seeing 12 times the return on sales compared with organisations that don’t prioritise customer experience. (International Customer Service Association)
At Digicall Assist we invite every person we provide assistance to, to rate their experience. This provides our team with transparency, showing us how we are delivering from the contact centre through to the roadside.
Here is some recent feedback from people that we helped:
At Digicall Assist we invite every person we provide assistance to, to rate their experience. This provides our team with transparency, showing us how we are delivering from the contact centre through to the roadside.
Here is some recent feedback from people that we helped:
At Digicall Assist we invite every person we provide assistance to, to rate their experience. This provides our team with transparency, showing us how we are delivering from the contact centre through to the roadside. Customer service excellence is consistently what we strive to achieve and feedback from our customers is essential to that process.
Here is some recent feedback from people that we helped:
"Awesome!" - Casey, Oakleigh
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Testimonials
"Best service I have ever had. First time I needed roadside assistance but from speaking to the person on the phone to someone arriving to my place (within what felt like 5 minutes) to replace my battery, which was great because it was a Friday afternoon."
- Melanie, Robina
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Testimonials
"Excellent customer service and clear communication about waiting times and arrival. Very happy. "
- Skye, Narrabeen
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Testimonials
"Each time we've used Roadside Assist its been great! Thanks."
- Wayne, Albury
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Testimonials
"Gavin who came to change the tyre was one of the nicest people I have met. A real asset. Keep up the good work"
- Jacqui, Two Rocks
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Testimonials
"Very efficient and turned up promptly to resolve the problem."
- Simon, Geelong
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Testimonials
- “Thank you for the offer to nurses. As an RN of 40 years your free roadside assistance is greatly appreciated!”
- Kerry, Canberra ACT
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Testimonials
- “Amazing service from start to finish. Love the app so you can see where they are while waiting for them to arrive. Very friendly and efficient mechanic. Highly recommended.”
- Susan, Google review
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Testimonials
- “Had to call roadside assist. The service was amazing. Text messages to tell me how long they would be. From the call being answered in till the repair was completed nothing short of 5 stars.”
- Gary, Google review
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Testimonials
- “Prompt, professional, knowledgeable, pleasant and friendly. It was a relief to have someone attend who knew what they were doing. The tracking service was great, being able to see they were on their way and where they were at was really good. Also communicating with me via text or phone call.”
-Kerrie, Google review
Our Blog
Read our latest blog posts to discover new industry developments.
A big congratulations to the Digicall Assist staff and Service Provider Teams! Dealing with Cyclone Alfred during the last week in ...
Digicall Assist is a trusted Roadside Assistance Service Provider across Australia and New Zealand
Leveraging the strength of the Digicall Group
Digicall Assist is a Digicall Group company.
The Group’s core services embrace two similar and interconnected disciplines – business process outsourcing (BPO) and business process management (BPM). Customisable for multiple sectors and industries, these services are enabled, integrated, and enhanced by best-in-class technologies, specialised and automated business systems, and the expertise of its outstanding people.
Founded in South Africa in 2003 and operating internationally, Digicall Group partners with its valued clients in pushing boundaries, redefining excellence, and making more possible.
